Parent Experience Survey

Step 1 of 7

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Step 1: Tell us about yourself

Name(Required)

First Last

Email(Required)

Consent to Participate(Required)

I understand that my participation in this survey is voluntary and that my responses may be shared anonymously for marketing purposes by BlueSprig. By proceeding, I confirm I am at least 18 years old and agree to participate.

I agree to participate

Step 2: Share your story

At what stage did you decide not to move forward with BlueSprig?

How would you describe your experience with BlueSprig?(Required)

Which statement best describes your decision?

Step 3: Tell us more about why you chose another provider

What were the reasons you chose another provider?

Select all that apply.

Faster availability or start date

Better scheduling options

Location was more convenient

Insurance coverage or cost differences

Better communication or responsiveness

Stronger first impression of staff

Better fit for my child’s needs

Recommended by doctor or a friend

Facility / Center environment felt better

More services offered (Speech, Occupational Therapy etc.)

Other

If Other, please specify:

Of the reasons you selected above, which was the most important factor in your decision, and why?

If you're comfortable sharing, which other provider did you choose?

Step 4: Tell us more about your experience with BlueSprig

How would you rate our intake form?

Very easy

Somewhat easy

Neutral

Somewhat difficult

Very difficult

I don't remember

How would you rate communication from our team?

Very responsive

Somewhat responsive

Neutral

Slow / difficult to reach

Did you feel informed about next steps throughout the process?

Yes, always

Sometimes

No, never

Did you tour one of our centers?

Yes

What stood out to you during your visit?

Compared to other providers you considered, how did BlueSprig compare overall?

Much better

Slightly better

About the same

Slightly worse

Much worse

Where could we improve compared to other providers? (Select all that apply)

Communication

Speed of intake

Staff interaction

Facility / Center environment

Scheduling flexibility

Insurance coverage / program costs

Overall trust/confidence

Other

If Other, please specify:

Would you consider our services in the future?

Yes

Maybe

Step 3: Tell us more about why you decided to delay starting ABA therapy

What led you to delay starting therapy? (Select all that apply)

Scheduling challenges

Insurance or cost concerns

Family circumstances

Unsure about starting therapy yet

Waiting on diagnosis

Recommended to wait

Other

If Other, please specify:

When do you expect to revisit starting therapy?

What could we do to better support you during this time?

Would you like us to check in with you later?

Yes, check in with me!

No, thanks!

Step 3: Tell us more about why you're still deciding

What is making your decision difficult right now? (Select all that apply)

Comparing multiple providers

Not enough information yet

Scheduling / availability concerns

Insurance or cost questions

Unsure what’s best for my child

Waiting on diagnosis

Other

If Other, please specify:

What information would help you feel more confident moving forward?

How likely are you to choose BlueSprig for your child’s ABA therapy provider?

Very likely

Somewhat likely

Not likely

Unsure

Would you like someone from our team to follow up with you?

Yes

Final Step! If there's anything we haven't asked you yet, give us the story here.

You're the expert! In your opinion, what would the perfect process for starting therapy services look like for your family?(Required)

We believe our path to providing excellent services should be guided by the parents and families we serve. Here's the place to share exactly how you feel this process should work for parents like you.

What, if anything, could we have done differently that would have made you more likely to choose us?

We want every family to have the best experience when starting autism care for their child. If there's anything we could have done to improve your experience, tell us more about it here.

Would you be interested in connecting with our team to chat more about your experiences?

For participants who want to share more, we’d love to follow up with you! Click yes and we’ll send you a scheduling link where you can choose the date and time. After our chat, we’ll send a $100 gift card as a thank you.

Yes, I’d like to chat!

No thanks!