Online Payment
Accessing Your Payment Portal
If you receive a payment link via SMS / Email, you can use that link to easily make payment or build a payment plan. If you’d like to view your itemized bill from there in your portal, you can access that with your child’s last name and date of birth.
If you are accessing your payment portal independently, not via a pre-authenticated link sent to you, you will need your access code. You can find your personal access code either on a paper statement you have received from us or in a link we have sent you via SMS / Email. The personal code looks like this: XXX123456 or XXXX12345678.
Our Dedicated Customer Service Team
Our Patient Finance Specialists can be contacted for any additional questions or concerns regarding your account or the patient billing process. Our specialists can be contacted directly by email, or the below “Contact Us” form can be submitted and one of our specialists will reach out to you.
Financial Policies
Payment Policy
Federal law requires us as a health care provider to collect co-payments and/or co-insurance, and any unmet deductibles. In the event of insurance non-coverage/nonpayment, any remaining balance must be collected. Full payment, or enrollment in a personalized payment offer, is required upon receipt of a statement.
Patient Financial Assistance Policy
We accept various grants and scholarships for payment towards open patient balances, it is your responsibility to first verify with your grant/scholarship funding source if services are covered. To initiate utilizing a grant/scholarship for payment, please contact Customer Service at [email protected].
Notification of Changes
We must be immediately notified of any changes that may impact your insurance coverage, including but not limited to your name, address, insurance plan, subscriber ID, member ID, group ID, authorization, benefits, etc. Failing to notify us of any changes may result in insurance non-coverage of services. In the event of any changes, please immediately notify us by contacting customer service at [email protected]. The detachable Change of Address or Health Insurance Information form on your statement may also be used to notify us of any changes.